While we land on the glacier the majority of the time, we consider weather conditions at every turn and if it appears that it may be problematic to land/take off after landing, our pilots will make a judgment call in real time. After all, our primary purpose is to get everyone back safely from where we took off.

If you or your party needs to cancel, Fly Denali requires a 72-hour notice to refund. With this notice, Fly Denali offers a full refund minus a $25 cancellation fee.

If you or your party cancels within the 72 hour period prior to your tour time, the tour is non-refundable.

If Fly Denali decides to cancel a tour due to weather or safety concerns, we will offer our passengers the opportunity to reschedule to a later date, or time or accept a full refund. Further, due to the ever-changing weather over the Denali National Park and Alaska Range, flights are not determined “canceled” until 1-hour prior to departure time.

Due to strict regulations, bags of any kind are not permitted on our aircraft.

These bags include: Purses, Camera bags and tripods, Backpacks, and Diaper Bags.

While we do not allow backpacks, purses, or bags of any kind on our airplanes, we recommend close toed shoes, long pants and sleeves, a light jacket, a camera, a pair of sunglasses, and sunscreen if you have sensitive skin.

We recommend that our passengers wear long layers. Heavy coats and snow boots aren’t typically necessary, but dress to your discretion. We ask that our passengers wear simple close-toed shoes as we will provide Gore-tex glacier over-boots that will fit over any type of sneaker.

The temperatures on the glacier will be relatively similar to what they are at the airport given the low altitude levels at which both are located.

While rideshares such as Uber and taxi’s are not available in the Denali area, we offer complimentary transportation for our passengers in the Denali and Healy area. Pick-up times vary by location, so please give us at least a 24-hour notice if you will need our shuttle service.

Yes, and we recommend it too. We have ample parking and even some space for oversized vehicles such as RV’s but you will need to call and confirm with us before arriving to make sure we can accommodate your oversized vehicle as that space is limited and will be available on a first come first served basis.

You will need to arrive 30 minutes prior to your departure time for checking, getting your glacier boots, and your pre-flight debriefing. Please do not type our physical address into your GPS! We can provide you with simple directions to our airport, but GPS navigation always leads our passengers astray.

The National Parks Service requires that all passengers landing on the glacier have a National Park Pass. A $15 per person entrance fee can be paid online through the National Park website. If you already have a lifetime pass or have booked a bus tour that includes a park pass in their package, this is sufficient.

The Alaska Range is known for making its own weather, so what we see flight to flight varies. For the majority, we see some portions, if not most of McKinley.

While reservations are not mandatory, we do highly recommend them as flights regularly sell out. If there are open seats, we are happy to fill those with happy customers.

Since we have multiple flights departing throughout the day, everyday, we can reschedule you on the next departure, availability permitting. If the next departure or subsequent departures thereafter are not a possibility for you, then it will be a refund in full.

All seating is predetermined by the weight and balance of the aircraft for safety considerations. You may request a certain position, but ultimately, it is up to the Load Planner and pilot flying your aircraft to establish this.

All seats are window seats and your pilot works to get all passengers aboard the aircraft similar views of the same features, so there is no one “best seat”.

From our experience, we recommend a wider angle zoom lens, like a 24-70mm. Long zoom lenses are not needed because we will be experiencing dramatic landscapes more than wildlife or anything of that nature.

Also, we do NOT recommend bringing multiple lenses as they are cumbersome aboard the aircraft and changing them in flight can pose the risk of damage.

While our aircraft are equipped with Denali Sized Sick Sacks (aka trash bags), we rarely use them since our highly trained pilots work hard to provide the most comfortable flight they can.

If you are prone to car sickness, have vertigo, or other health conditions, please let our facilities manager know when booking your flight so that we can make the pilots aware of your condition. In most cases, your regularly chosen motion sickness provisions will suffice as a great supplementary precaution for your flight.

The sooner the better as flights routinely fill up; however, you can book all the way up to 1 hour before departure time through Fly Denali’s main office.

Unfortunately, we cannot. We overfly more of Denali National Park that any other operator in the area. That means our expenses are higher, but you see more, do more, and get a more unique experience.

There is general plan formed for the route we will take tour to tour, but since Denali creates its own weather and it is known to change quickly, our highly trained pilots often have to adapt. Their goal is to get you the best views they can while making sure you are as comfortable as possible. Our aim is to provide a quality experience every time we go up.

Since we do not fly predetermined routes, each flight is a tailored experience. If we are not able to see certain features of a normal flight, we have freedom to deviate and make up for what nature has covered up that day.

We rarely cancel due to rain as it is not a deterrent for the aircraft and we are covering many miles and 6 million acres. It usually rains in “pockets” and not for long in any one particular area. As a plus, you cannot see amazing Alaskan rainbows without rain; we welcome a few drops here and there!

Our pilots monitor advanced aviation weather applications as well as use radio communication with other pilots flying the area to gauge weather for upcoming flights.

If you choose to cancel your flight based on your weather predictions, there will be no refund provided.